Dispute Resolution
Dispute Resolution
Hot & Tasty by Brito is committed to ensuring customer satisfaction. If any issue arises with an order, we will do our best to resolve it quickly and fairly.
If you wish to file a complaint or use an official dispute resolution mechanism, you may choose one of the following options:
1. European Union Online Dispute Resolution Platform (ODR)
If you reside in a European Union country, you can submit a complaint online through the official platform of the European Commission:
🔗 https://ec.europa.eu/consumers/odr
This platform allows disputes related to online purchases to be resolved with the support of recognised mediation entities, without the need to go to court.
2. Electronic Complaints Book (Portugal)
If you reside in Portugal, you can submit your complaint through the Electronic Complaints Book:
🔗
https://www.livroreclamacoes.pt
This is the official Portuguese platform for submitting complaints electronically.
3. Direct Contact with the Company
Before resorting to external mechanisms, we invite you to contact us directly so we can try to resolve any issue quickly and efficiently.
📧 Email: geral@tastybybrito.com
📞 Phone PT: +351 911 197 389
📞 Phone DE: +49 172 6496517
📝 We recommend keeping a copy of all communication related to complaints or formal requests.
