Returns Policy

Last updated: 13/04/2025

Hot & Tasty by Brito aims to ensure the complete satisfaction of its customers. This policy applies to all purchases made through the website www.tastybybrito.com, in accordance with European Union legislation.

1. Right of Withdrawal

Under applicable law, the customer has the right to cancel their order within 14 days of receiving the products, without having to provide any reason.

2. How to exercise the right of return

To exercise your right, please contact us through one of the following means:

Include in the request:

  • Order number

  • Full name

  • Product(s) you wish to return

3. Conditions for accepting the return

For the return to be accepted:

  • The products must be intact, unused, and in the original packaging

  • They must be accompanied by the proof of purchase

  • They must be sent within 14 days of the return notice

4. Returns of products containing alcohol

In the case of alcoholic beverages (such as our artisanal liqueurs), returns will only be accepted if:

  • The product is sealed

  • It shows no signs of being opened, consumed, or tampered with

  • It is in the original packaging and in good condition

5. Return Costs

  • Return shipping costs are the responsibility of the customer

  • If the reason for the return is our error or a defective product, Hot & Tasty by Brito will cover the costs

6. Refund

  • The refund will be issued within a maximum of 14 days after receiving and inspecting the returned products

  • The amount will be refunded using the same payment method used for the purchase

  • The company may withhold the refund until the products are actually received or proof of shipment is provided

7. Damaged or Defective Products

If you received a damaged product, please contact us within 48 hours with photos of the product and packaging. We will assess the case individually and offer a replacement or refund.

8. Contact

If you have any questions about this policy or the return process, please contact us:

Email: geral@tastybybrito.com
Phone PT: +351 911 197 389
Phone DE: +49 172 6496517
For more information, please see our Terms and Conditions of Sale.

Last updated: 13/04/2025

Hot & Tasty by Brito